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Check in swift and efficient, we were kept well informed before our arrival at the site. We booked on a "Hideaway" basis, and were pleased to find passes in our welcome pack.
Our sealed accommodation (Snowdrop 55) was immaculate and sparkling clean on entry. The caravan was well-equipped, warm and welcoming.
Covid precautions on the site were well considered, but the lack of wi-fi made downloading the app for booking/eating on site almost impossible and we gave up. However, at a quiet time, we were able to book "on the door" to go for a drink.
Great ,relaxing holiday - thanks to all the staff.
Lovely little stay for a second time
We booked Greenacres at the beginning of the year (prior to Covid-19) as we loved it last year! A lovely Monday to Friday stay again which we have thoroughly enjoyed. Site is always quiet and is well equipped for our little girl who is 2 years old. Caravan we stayed in was Iris 53 which was a brand new caravan. Gas was empty on arrival and boiler stopped working however maintenance guys were straight over to sort out. Caravan could do with cushions and lamps however caravan was extremely clean upon arrival! Beaches are fab and especially the sunset on an evening! Great base to visit other places. A week before the stay we were sent an email to advise check in would be between 5pm and 6pm (understand this is to due to Covid and ensuring safety) but was a tad disappointed as we had paid for an upgrade back at the beginning of the year to get an earlier check in. I did call up to explain and we were told a note was put on the system and if earlier check in cane up we could have it however this never happened but nothing we could do. Tad disappointing to read on a recent review on the dates we stayed someone did get an earlier check in when they called up. Also we paid for full entertainment package but hadn’t realised construction work is underway so again was a bit disappointing so haven did refund us however when we arrived our tickets were given to us so thank you haven for this kind gesture :) none of this has affected us wanting to stay again, we really do love it here. Thank you Greenacres!